Identify opportunities to reimagine processes and reduce resource use
355 Reengineering County Business Practices
Business Processing Reengineering (BPR), as defined by Michael Hammer, is the fundamental re-thinking and redesign of business processes to bring about dramatic improvements in critical measures of performance, such as cost, quality, service, and speed. With the continued integration of technology into county operations, BPR provides an opportunity for counties to rethink their existing business processes. This course explores the need for a business process focus, the essential steps for evaluating and reengineering business processes, and critical success factors for making the effort successful. It provides a practical framework for business process improvement and examines practical process improvement concepts and techniques to introduce process changes effectively, to get the most from your process improvement effort.
Instructor: Bill Chiat is the Dean of CSAC Institute and brings extensive experience working with local governments to improve processes.
Friday, January 25, 2019, 10:00 a.m.–3:30 p.m.
Sacramento $149/person for counties w 3 credits w Managers/Executives